Control Room Manager - Security Industry - Re-Advertised (those who had applied need not to apply)

Job Summary

Managing the delivery of the control room service and ensure delivery of operational KPI’s.

  • Minimum Qualification: Bachelor
  • Experience Level: Management level
  • Experience Length: 5 years

Job Description

Role Responsibility:

The Control Room Manager will be responsible for: 

  • Managing the delivery of the control room service and ensure delivery of operational KPI’s.
  • To deliver effective team management.
  • Ensuring operating systems are functioning correctly and are fit for purpose, troubleshooting and organizing for corrective action while at the same time mitigating against any risk to the Control room.
  • Carrying out dynamic security and safety risk assessment.
  • Ensuring the efficient and correct system use of systems by staff.
  • Communicating effectively with the control room team and liaising effectively with the operational management teams within the control room.
  • Maintaining effective relationships with frontline museum staff, management and contractor and service providers.
  • Cross functional working with facilities, collections, events and visitor services teams.
  • Managing training and development and recruitment of control room staff.
  • Conducting and monitoring control room staff appraisals and encouraging further development.
  • Providing reports and recommending process improvements.
  • Developing the control room operations manual that supports all operations, updating when required and formulating and implementing security policy and procedures.
  • Acting as a focal point for security operations decision making during routine and emergency situations.
  • Deputizing for Security Operations Manager when required.
  • Adhering to compliance standards and relevant laws.
  • Any other duties deemed relevant to the role.

Essential Experience Requirements:

  • Experience of successfully leading teams to constantly achieve company objectives.
  • The ability to communicate with all levels, from senior management to operational staff.
  • Target and KPI focused yet able to deliver whilst maintaining employee engagement.
  • Excellent people and performance management skills: motivate, coach, develop, inspire and ability to identify training needs.
  • Experience of working with control room systems.
  • Analytical and quality focused – able to produce accurate management information.
  • Excellent presentation and IT skills are required of managing a control room in a high profile pressurized environment and familiarization of working with control room systems.
  • Evidence of problem solving skills and improving the day to day running of a department
    Passion, innovation and service excellence.
  • Experience of implementing Quality Management Standards.
  • The ability to manage and deliver projects, draft and implement policies and influence senior stakeholders.
  • A higher education in management and/or security management in addition to relevant security certifications is required.
  • 3 Years of Experience and above.

If qualified and interested in this position please send your CV and cover letter quoting the role ‘Control Room Manager’ on the subject line 

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