Job Summary

To manage delinquent customer portfolio and to recover any overdue monies in line with COMPANY policies.

  • Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description/Requirements

DEPARTMENT:     Branch
REPORTING LINE: Branch Manager
SITE LOCATION:     Nairobi, Kenya
SALARY: 25K

RESPONSIBILITIES.
•    Market the organization
•    Open the account s for women groups.
•    Manage the accounts and make sure they don’t get dormant.
•    Contacting debtors to receive payment
•    Following up on defaulters to recover payments
•    Carry out customer education and maintain relationships
•    Maintain exhaustive and accurate Debt Management Forms
•    Delivery of first class customer service
•    Renegotiate payment schedules or obtain funds from relatives via responsible relative or other means
•    Spoof calling
•    Forward defaulter files to HQ collectors on appropriate date
•    Issue demand letters to defaulting customers
•    Fulfill set collection targets as defined by HQ and Branch Managers
•    Assist in accurate and timely reports to management on branch operations and competitor intelligence
    
QUALIFICATIONS, SKILLS & EXPERIENCE REQUIRED.
•    1-2 years of collections experience
•    Diploma is sales and marketing and other related fields.
•    Computer literacy
•    Previous experience in retail or financial services advantageous
•    Fluent in English (written and verbal) and Swahili

COMPETENCIES REQUIRED FOR THIS ROLE.
•    Team Player
•    Detail orientation
•    Self-motivated and pro – active
•    Flexibility and ability to adapt to change
•    Problem solving / solution driven / negotiation
•    Confident
•    Excellent communication skills – articulate and well spoken

Important Safety Tips

1. Do not make any payment without confirming with the BrighterMonday Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

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