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Customer Care Assistant

Kenya National Commission for UNESCO

Customer Service & Support

Government KSh Confidential
New
2 weeks ago

Job Summary

The Customer Care Assistants are the first point of contact for the Commission’s customers.

  • Minimum Qualification:Diploma
  • Experience Level:Mid level
  • Experience Length:2 years

Job Description/Requirements

The Kenya National Commission for UNESCO is a State Corporation established under the KNATCOM Act of 2013 (Revised 2014), to promote Kenya’s national interests in UNESCO and UNESCO’s international interests in Kenya, regionally and globally in the areas of education, sciences, culture, and communication and information.

To enable it to fulfil its mandate, the Commission wishes to recruit dynamic, result-oriented, and self-driven persons to fill the following vacant positions specifically under the terms and conditions advertised:

JOB SPECIFICATIONS AND PERSON SPECIFICATIONS FOR VACANT POSTS

21. CUSTOMER CARE ASSISTANT: KNC 10 -1 POST

Job Title
Customer Care Assistant
Grade
KNC 10
Place to Work
Nairobi
Reports To
Manager, Corporate Communication
Purpose of the Job
The Customer Care Assistants are the first point of contact for the Commission’s customers. The responsibility of Front Office Officers is to respond to customer requests, avail communication materials and information upon request, register visitors, record complaints, manage the switchboard and supervise the use of the reception area by internal and external customers.
Remuneration
Gross pay Ksh. 35,685.00 – 54,015.00
Leave allowance –30% Basic Salary
Medical Allowance –As per the scheme rules
Group Life & Accident Cover - As per the scheme rules
Terms
Permanent and Pensionable

d) Job Description
The Customer Care Assistant is responsible for the following functions:

1. Provide efficient telephone communication services;
ii. Operate the telephone exchange;
iii. Maintain good customer care;
iv. Assist visitors with disabilities access information or services;
v. Avail communication materials to waiting visitors;
vi. Supervise the use of the reception area to promote a positive corporate image;
vii. Issue visitors passes;
viii. Receive and directing visitors to relevant offices;
ix. Prepare and updating the visitors’ register;
x. Record, respond to and report customer complaints to the relevant officers; and
xi. Any other duties as may be assigned.

e) Duties and Responsibilities
i. Providing efficient telephone communication services;
ii. Operating the telephone exchange;
iii. Maintaining good customer care;
iv. Assisting visitors with disabilities access information or services;
v. Availing communication materials to waiting visitors;
vi. Maintaining a clean and uncongested reception area to promote a positive corporate image;
vii. Updating the commission’s telephone directory and disseminating the same across all offices;
viii. Issuing visitors passes;
ix. Receiving and directing visitors to relevant offices;
x. Preparing and updating the visitors’ register;
xi. Recording, responding to and reporting customer complaints to the relevant officers; and
xii. Any other duties s may be assigned. f) Requirements for Appointment

For appointment to this grade a candidate must have: -
i. A diploma certificate in front office operations, customer care, communication studies, public relations or any other approved equivalent qualification from a recognized institution; Certificate in telephone operation, reception and front office or its equivalent from a recognized institution;
ii. Kenya certificate of secondary education mean grade 'C-' (minus);
iii. Certificate in computer applications; and
iv. Meet the provision of Chapter Six of the Constitution.

d) Key Competencies and Skills
i. Good analytical skills;
ii. Communication skills;
iii. Interpersonal skills; and
iv. Negotiation skills

HOW TO APPLY
1. Access and apply online via KNATCOM website at www.unesco.go.ke/careers
For details of the job description and skills, please visit the Commission’s website: www.unesco.go.ke/careers
All applications should reach the Commission on or before 13th October 2022 at 5.00 pm.

Note:
(i) Only shortlisted and successful candidates will be contacted.
(ii) Kenya National Commission for UNESCO is an Equal Opportunity Employer.
(iii) Successful candidates will be required to fulfill the requirements of Chapter Six of the Constitution.

SECRETARY GENERAL/CEO
Kenya National Commission for UNESCO
KNATCOM IS ISO 9001:2015 CERTIFIED

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