Customer care Executive - Mombasa

Job Summary

Our Client is looking for a candidate who will be tasked with handling client inquiries and the end to end process of clearing& forwarding in Mombasa.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 5 years

Job Description

Job Responsibilities

  • Carry out all administrative tasks such as data input, processing information, imports and Exports declaration/ customs documentation declaration, completing paperwork and filing documents.
  • Handle operations of all carriers i.e. Sea, Air, Land for both Imports and Exports.
  • Manage Reception area –ensure cleanliness, answer phones and greet visitors.
  • Prepare Progress report.
  • Liase with Transporters.
  • Communicate effectively with customers in a professional and friendly manner.
  • Order and ensure effective delivery of goods to customers.
  • Resolve any sales related issues with customers/agents.
  • Correspond with shipping companies and Freight Forwarders regarding shipments.
  • Assist in tracking shipments and providing alternative information.


  • Diploma or degree in Clearing & forwarding or any related field.
  • At least 5 years’ experience in clearing and forwarding firm.
  • Be 35 years and above.
  • Be Computer literate.
  • Be conversant & experienced in export declaration/ import declaration.
  • Excellent problem solving & interpersonal skills.
  • Excellent communication skills, both oral and written.
  • Presentable, proactive and an outgoing personality.
  • Administrative writing and reporting skills.
  • Ability to multi-task and get things done to completion.
  • A team player with a positive attitude, proactive and attention to detail.
  • Results oriented, hardworking and creative.
  • Ladies are encouraged to apply.

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Anonymous Employer
| Full Time |
KSh Confidential
| Full Time |
KSh 15,000 - 30,000
| Full Time |
KSh Confidential
| Internship & Graduate |
KSh 15,000 - 30,000