SimbaPay is a UK headquartered FinTech business. We provide a branded service for banks & telcos which enables their customers send money abroad instantly.
a) Respond to, resolve and record all caller queries & complaints and maintain records of all interactions.
b) Identify, resolve or escalate all reported issues and complete all call logs.
c) Research required information using all available resources to offer prompt resolution.
d) Update the existing databases with changes and the status of each caller / reported issue.
e) Data entry and maintenance of callers and potential customer’s databases.
f) Any other duties assigned from time to time.
A. Excellent communication skills
B. Problem solver with ability to multi task
C. Ability to excel in a start up environment by staying organized, not being afraid to take initiative and willing to jump in and help wherever needed.
D. Bachelors degree