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2 weeks ago

Job Summary

Applications are invited from qualified persons for the above vacant position.

  • Minimum Qualification:Diploma
  • Experience Level:Mid level
  • Experience Length:2 years

Job Description/Requirements

Responsibilities:
•    Maintaining a positive, empathetic, and professional attitude toward customers at all times.
•    Responding promptly to customer inquiries.
•    Communicating with customers through various channels.
•    Acknowledging and resolving customer complaints.
•    Knowing our products inside and out so that you can answer questions.
•    Processing orders, forms, applications, and requests.
•    Keeping records of customer interactions, transactions, comments, and complaints.
•    Communicating and coordinating with colleagues as necessary.
•    Providing feedback on the efficiency of the customer service process.
•    Managing a team of junior customer service representatives.
•    Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:
•    Diploma in customer management or any other related field.
•    Ability to stay calm when customers are stressed or upset.
•    Comfortable using computers.
•    Experience working with customer support.
•    At least 2 years of experience

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