Customer Experience and Administrative Assistant

Job Summary

To provide administrative support to ensure efficient operation of the office. The CE and administrative assistant will be responsible for ensuring that the reception is always adequately manned when the Front Office Executives are out of the office and that all CE tasks and overall documentation functions assigned are handled.

  • Minimum Qualification: Bachelor
  • Experience Level: Entry level
  • Experience Length: No Experience/Less than 1 year

Job Description/Requirements

Principal Duties and Responsibilities

1.        Handle Front office roles in the absence of the Front Office Executives in both Westlands and Town offices.

2.         Offer administrative support and resolve administrative problems and inquiries.

3.         Coordinate and maintain records for staff office space, phones, company credit cards, and office keys.

4.         Set up and arrange meetings, facilities, and travel arrangements on behalf of the company as and when required.

5.         Coordinate repairs to office equipment.

6.         Ensure company and department minutes are recorded, compiled, and shared with the team.

7.         Generate monthly report by 1st of every month.

8.         Assist in issuing Title Deeds.

9.         Assist in scanning and photocopying all titles for online filing purposes.

10.       Assist handle the title transfer process by counterchecking completion documents and typesetting.

11.       Check on the quality of service offered to the customers as well as compile the quality reports.

12.       Obtain customer testimonials.

13.       Assist the Human resources and management with internal event planning.

14.       Assist with the title issuance process by filing acknowledgment forms and handling clients’ consent.

15.       Handle product recalls (refund requests) and attempt to persuade customers to reconsider cancellation and find out the reasons behind the decision for future improvement.

16.       Liaise and communicate with the customers who win gifts, vouchers, or raffles from the company.

17.       Handle and address customer complaints.

18.       Handle sensitive information in a confidential manner.

Key Competencies & Experience

1.     Bachelor's Degree in related field required and from a recognized institution.

2.     Proven admin or assistant experience.

3.     Knowledge of office management systems and Customer service procedures.

4.     Excellent time management skills and ability to multi-task and prioritize work.

5.     Attention to detail and problem-solving skills.

6.     Excellent written and verbal communication skills.

7.     Strong organizational and planning skills.

8.     The ability to remain calm and polite when dealing with complaints or challenging clients.

9.     Proficient in MS Office.

10.     At least 1-year experience.

How to apply:

Interested candidates should submit their applications, which include a clear detailed CV, cover letter stating the candidate’s suitability and motivation for pursuing the position on or before 22nd November 2021.

Only shortlisted candidates shall be contacted.

Important Safety Tips

1. Do not make any payment without confirming with the BrighterMonday Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

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