Customer Experience Executive

Roles:

• Utilize excellent communication skills to listen attentively and gather relevant information
• Accurately document details of each interaction
• Answer general queries on call or off call
• Provide product or service information
• Troubleshoot basic technical issues
• Reroute and forward calls/clients to relevant departments
• Escalate complex matters to appropriate departments
• Handle general sales
• Maintain a courteous and empathetic attitude towards callers
• Strive to meet or exceed quality and performance metrics.
• Have Microsoft Office skills i.e. Ms Word, Excel
• Provide daily detailed reports on given tasks

This role requires patience, adaptability, and the ability to multitask effectively in a high-volume environment.

It may also require travelling or relocating to branch offices.

How to Apply:

Please send your resume and a cover letter outlining your qualifications and experience to hr@pinnaclesystemskenya.net.

Pinnacle Systems Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.