Job Summary

Better customer engagement through consistent interaction leading to long term relationships.

  • Minimum Qualification: Bachelor
  • Experience Level: Volunteer, internship
  • Experience Length: No Experience/Less than 1 year

Job Description/Requirements

Our Vision
Connecting Africans to Opportunities.

Job Mission
To build a trusted marketplace for both our car buyers and sellers and ensure they feel that we are giving them value and to demonstrate integrity/accountability by creating a good experience for both car buyers and sellers.

Reporting into    Marketing  Manager, Cheki Kenya
Direct Reports    •    None

Key Responsibilities   

Organizational:

•    Refer unresolved customer grievances or special requests to designated departments for further investigation.
•    Follow up to ensure that appropriate actions were taken on customers requests.
•    Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
•    Assisting in improving the website  and its user interface
•    Upselling and cross-selling Cheki Kenya’s products to clients.

Functional:
•    Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
•    Respond to social media inquiries about products and services, take/ cancel orders, or obtain details of complaints.

Key Relationships   
•    Sales Consultants
•    Marketing Team

Key skills and Competencies   
A Business degree preferably in Sales,Marketing or Communications from a recognized university is a prerequisite.
Less than 1 year experience in Customer Service with a proven track record & a substantive interest in the telecommunications industry.

Pertinent Skills:    
•    Strong proficiency in MS office, especially in Excel and PPT
•    Strong proficiency in English, both verbal and written
•    Creative problem solver
•    Has attention to detail, punctual
•    Is accountable, has a sense of responsibility
•    Strong interpersonal and communication skills
•    Strong problem-solving skills
•    Strong organizational skill
•    Positive Attitude and outward thinking will be an expectation.
•    Passionate display of teamwork and solution orientation as well as supportive in the work environment a must.
•    Be a significant part in a growing company, aligning your goals with those of the organization to drive success.

KPIs   
•    To be shared upon joining

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