Connecting Africans to Opportunities.
To build a trusted marketplace for both our car buyers and sellers and ensure they feel that we are giving them value and to demonstrate integrity/accountability by creating a good experience for both car buyers and sellers.
Reporting into Marketing Manager, Cheki Kenya
Direct Reports • None
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
• Follow up to ensure that appropriate actions were taken on customers requests.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
• Assisting in improving the website and its user interface
• Upselling and cross-selling Cheki Kenya’s products to clients.
• Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
• Respond to social media inquiries about products and services, take/ cancel orders, or obtain details of complaints.
• Sales Consultants
• Marketing Team
Key skills and Competencies
A Business degree preferably in Sales,Marketing or Communications from a recognized university is a prerequisite.
Less than 1 year experience in Customer Service with a proven track record & a substantive interest in the telecommunications industry.
• Strong proficiency in MS office, especially in Excel and PPT
• Strong proficiency in English, both verbal and written
• Creative problem solver
• Has attention to detail, punctual
• Is accountable, has a sense of responsibility
• Strong interpersonal and communication skills
• Strong problem-solving skills
• Strong organizational skill
• Positive Attitude and outward thinking will be an expectation.
• Passionate display of teamwork and solution orientation as well as supportive in the work environment a must.
• Be a significant part in a growing company, aligning your goals with those of the organization to drive success.
• To be shared upon joining