Customer experience / operations intern

Job Summary

To build a trusted marketplace for both our car buyers and sellers and ensure they feel that we are giving them value and to demonstrate integrity/accountability by creating a good experience for both car buyers and sellers.

  • Minimum Qualification: Bachelor
  • Experience Level: Volunteer, internship
  • Experience Length: 1 year

Job Description/Requirements

Better customer engagement through consistent interaction leading to long term relationships.

Our Vision

Connecting Africans to Opportunities.

Reporting into: Operations Analyst  Cheki Kenya

Key Relationships

  • Sales Consultants 
  • Marketing Team

Key Responsibilities


  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
  • Follow up to ensure that appropriate actions were taken on customers requests.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
  • Assisting in improving the website  and its user interface
  • Upselling and cross-selling Cheki Kenya’s products to clients.


  • Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
  • Respond to social media inquiries about products and services, take/ cancel orders, or obtain details of complaints.

Key skills and Competencies

  • A Business degree preferably in Sales, Marketing or Communications from a recognized university is a prerequisite
  • 1 year experience in Customer Service with a proven track record & a substantive interest in the telecommunications industry.

Pertinent Skills:    

  • Strong proficiency in MS office, especially in Excel and PPT
  • Strong proficiency in English, both verbal and written
  • Creative problem solver
  • Has attention to detail, punctual
  • Is accountable, has a sense of responsibility
  • Strong interpersonal and communication skills
  • Strong problem-solving skills
  • Strong organizational skill
  • Positive Attitude and outward thinking will be an expectation.
  • Passionate display of teamwork and solution orientation as well as supportive in the work environment a must.
  • Be a significant part in a growing company, aligning your goals with those of the organization to drive success.

Important Safety Tips

1. Do not make any payment without confirming with the BrighterMonday Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

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| Full Time |
KSh 15,000 - 30,000
| Full Time |
KSh Confidential
| Full Time |
KSh Confidential