Cheki

Customer experience / operations intern

Job Summary

To build a trusted marketplace for both our car buyers and sellers and ensure they feel that we are giving them value and to demonstrate integrity/accountability by creating a good experience for both car buyers and sellers.

  • Minimum Qualification: Bachelor
  • Experience Level: Volunteer, internship
  • Experience Length: 1 year

Job Description/Requirements

Better customer engagement through consistent interaction leading to long term relationships.


Our Vision

Connecting Africans to Opportunities.


Reporting into: Operations Analyst  Cheki Kenya

Key Relationships

  • Sales Consultants 
  • Marketing Team


Key Responsibilities

Organizational:

  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
  • Follow up to ensure that appropriate actions were taken on customers requests.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
  • Assisting in improving the website  and its user interface
  • Upselling and cross-selling Cheki Kenya’s products to clients.

Functional:

  • Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
  • Respond to social media inquiries about products and services, take/ cancel orders, or obtain details of complaints.


Key skills and Competencies

  • A Business degree preferably in Sales, Marketing or Communications from a recognized university is a prerequisite
  • 1 year experience in Customer Service with a proven track record & a substantive interest in the telecommunications industry.


Pertinent Skills:    

  • Strong proficiency in MS office, especially in Excel and PPT
  • Strong proficiency in English, both verbal and written
  • Creative problem solver
  • Has attention to detail, punctual
  • Is accountable, has a sense of responsibility
  • Strong interpersonal and communication skills
  • Strong problem-solving skills
  • Strong organizational skill
  • Positive Attitude and outward thinking will be an expectation.
  • Passionate display of teamwork and solution orientation as well as supportive in the work environment a must.
  • Be a significant part in a growing company, aligning your goals with those of the organization to drive success.

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