Customer Project Manager at Schneider Electric

Job Description

Schneider Electric is the global specialist in energy management and automation. With revenues of €26.6 billion in FY, our , employees serve customers in over countries, helping them to manage their energy and process in ways that are safe, reliable, efficient and sustainable

Your Mission:

Manage executions of customer projects (Category A, B & C: project within a single business with relatively low organizational and technical complexity, level of risk, simple contractual context) following applicable company policies and processes (main one being CPP: Customer Project Process) Manage the relationship with customers and third parties within the project scope and be accountable for executing the project in accordance with the contract.

Your Role – Magic happens when you bring great people together!

Manage project contracts, ensuring fulfilment of Schneider Electric’s contractual obligations and application of its contractual rights. Ensure all appropriate actions are taken to recover customer receivables (payments) in a timely manner with the support of shared functions. Monitor and control project progress versus budget spending. Ensure complete & effective reporting to management (reports, project reviews) Timeously inform management about project events impacting project performance or compliance with governance principles Identify and take all necessary actions to manage risks and address opportunities. Manage claims & variation orders. Act as the primary point of contact for the customer, organizing all project team interactions with the customer (correspondence, emails, calls, meetings). Ensure the highest level of customer satisfaction. Take full accountability for project profitability (cost, cash flow, and margin), including forecasting, engagement follow-up, and re-forecasting. Ensure timely revenue recognition as per forecast. Take all necessary actions to correct deviations or quality issues during project execution. Be actively involved with the Sales & Tendering team for a victorious project handover. Conduct lessons learned sessions with the Project team to share feedback. Be active in the PM Community of Practice.

Qualifications

Required skills and qualifications:

We seek an experienced project management professional with proven success in delivering large-scale digital solutions & projects to external customers. The successful candidate will have strong interpersonal and communication skills, motivation, and determination to succeed in a fast-paced and highly innovative environment.

Minimum:

Educated at degree level with at least 4 years of project management experience. Minimum B.Sc./ B.Eng. degree in any relevant discipline, e.g., Electrical & Electronics, Control Engineering, or Computer Science. Knowledge of managing and reporting on all financial aspects of assigned projects. Able to negotiate contract variations for engineering changes with customers. Familiarity with general contractual terms and conditions. Conversant with MS Project and all MS Office software products, including Excel, Access, Word, PowerPoint, etc. Excellent command of the English language, both verbal and written. Knowledge of structured project management methodologies such as Prince 2 or PMbok from PMI. Proven ability to work in a complex environment and collaborate across multiple functions to achieve common business objectives. Can demonstrate flexibility and resilience in a challenging and fast-moving environment. Proven ability to strategically deliver the best results in a digitally transforming environment with agility. Ability to understand, influence & convince in a complex and agile matrix organisation.