New
2 weeks ago

Job Summary

We seek to hire a self-motivated and efficient Customer Relationship Executive who will be reporting to the Commercial Manager to ensure high levels of customer satisfaction through excellent sales service.

  • Minimum Qualification:Diploma
  • Experience Level:Mid level
  • Experience Length:3 years

Job Description/Requirements

Work Location: Nairobi
Reports to: Commercial Manager
Terms: Full Time/ Part Time

About the Company
Our client is a manufacturer and supplier of plastic and packaging solutions having been in operations for over 15 years and actively present in East Africa

Role Summary
We seek to hire a self-motivated and efficient Customer Relationship Executive who will be reporting to the Commercial Manager to ensure high levels of customer satisfaction through excellent sales service.

Responsibilities
●    Plan and conduct visits for existing and potential customers in the assigned markets in order to achieve the given sales targets.
●    Customer Relationship Management by managing and developing alliances with the existing customer base within the assigned markets to enhance the achievement of sales and profitability objectives.
●    Follow up on all leads, requests/quotes issued to new/potential clients to ensure the business is secured.
●    Drive high customer service satisfaction through timely resolution and response to sales inquiries and concerns.
●    Monitoring and reporting of market trends and conditions, competitor activities, products, prices, and developments.
●    Prepare and provide relevant reports and information based on the two to guide management decision-making.
●    Prepare and submit accurate and timely weekly / monthly/quarterly sales reports to the manager to facilitate a comprehensive sales performance review and proper planning for the various segments.
●    Participate and represent the company at trade exhibitions, events, and promotions in order to attract new customers, promote our brand and enhance customers' awareness of the company's product range.
●    Implement a collection plan geared towards ensuring collection targets are achieved and cash flow levels are maximized ensuring the AR is at Zero (100% collection)
●    Conduct periodic product training for both existing and potential customers to enhance both our brand awareness and product knowledge.
 
Candidate Requirements
●    Diploma Sales & Marketing or relevant field.
●    3  years of experience, preferably in a fast paced environment like FMCG or Manufacturing.
●    Excellent Persuasion, negotiation and influencing skills.
●    Ability to communicate to different types of customers both verbally and written.
●    High levels of professionalism with internal and external customers.
●    Excellent Customer Service, Customer Relationship, and Interpersonal Skills.
●    Effective planning and organization skills with the ability to design and execute action plans.

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