Job Summary

Logistics company seeks a customer service representative with excellent communication skills to deliver high quality customer centric service.

  • Minimum Qualification: Bachelor
  • Experience Level: Executive level
  • Experience Length: 2 years

Job Description

Speedaf Logistics Kenya Limited is looking for a customer service representative with excellent communication skills to deliver high quality customer centric service to her clients.

Minimum qualification: Diploma

Experience Level: middle level

Experience length: 2 years 


Key responsibilities.

  • v  Update customer details into the system
  • v  Keep customer records up-to-date
  • v  Answer incoming calls and calls from customers
  • v  Checking and answering to customer inquiries.
  • v  Point of contact between the customer and Speedaf
  • v  Attend team meetings
  • v  Update alerts’ switchboard receiving and transferring telephone calls, announcing callers, taking brief messages, passing them via the email system or connecting callers to staff members direct lines.
  • v  Monitor and ensure the reception area is kept tidy and portrays a business-like image.
  • v  Report telephone equipment and faults to the operations manager
  • v  Provide excellent customer service
  • v  Performing ad-hoc administrative duties
  • v  Answering phones in a professional manner and routing calls as necessary.
  • v  Enter new customer information into the system and maintain the call centre database.
  • v  Diagnose and solve customer problems/complaints
  • v  Monitor customer complaints on social media and react out and help
  • v  Experience in working with communication applications e.g. skype, google, hangouts, chatrooms etc


Qualifications/Attributes

  • v  Certificate/diploma in business administration/customer experience
  • v  Atleast 2-3 years’ experience in similar role.
  • v  Excellent customer skills (written and verbal)
  • v  Smart/outgoing look
  • v  Competency in Microsoft applications -word, excel, outlook, PowerPoint etc
  • v  Good time management
  • v  Experience in telephone handling
  • v  Recognizes and resolves problems quickly and efficiently
  • v  Works well in a team environment
  • v  Flexible -can work under pressure


Please Note: You must have atleast 2 years working experience in Courier Industry. (MUST)

If you fit the description; send your CV to Kenya.info@speedaf.com no later than 19th June, 2020.



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