Influx

Customer Service Agents (German Speaking)

Job Summary

We are looking for detail-oriented, thoughtful, and customer-centric individuals, with proficiency in the German language, to join our Kenyan team.

  • Minimum Qualification: Bachelor
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description/Requirements

Influx provides customer service for brands and tech companies on-demand, 24/7, every day of the year (including holidays). To achieve this, our operation includes agents and managers working around the globe. We also make good use of training, QA, data, and insights.  


We are looking for detail-oriented, thoughtful, and customer-centric individuals, with proficiency in the German language, to join our Kenyan team. You will be tasked with answering customer questions and need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem. 


Benefits

  • The flexibility of working from home without having to go to the office
  • Work with clients in the USA, EU, and elsewhere
  • Extensive opportunities to learn from, and work with, high-performing colleagues


Skills

  • Excellent written and verbal German communication skills
  • Strong problem-solving skills
  • Sense of humor


Duties

  • Diagnose and solve the customer's’ problems
  • Communicate effectively via email and chat with our customer 
  • Coordinate effectively with peers and your manager
  • Contribute to a high-performance and friendly workplace culture


Attributes

  • Personal integrity
  • Can-do attitude
  • Team player
  • Continuous learner

Important Safety Tips

1. Do not make any payment without confirming with the BrighterMonday Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

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Nairobi
| Full Time |
KSh Confidential
1mo
Nairobi
| Full Time |
KSh Confidential
1mo
Confidential
Nairobi
| Full Time |
KSh 15,000 - 30,000
2w