Job Summary

Our client, an online food store located in Hardy, Kenya is seeking to recruit the expertise of a Customer Service Assistant who will be responsible for creating and maintaining good relationships with the clients. The successful candidates Must have at least 3 years’ working experience. Additional working experience in Customer Service is an added advantage.

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

Key Responsibilities:
•    Making daily phone calls to new customers who have signed up.
•    Following up with any customers whose payment may have failed.
•    Managing the hotline for orders putting orders through on behalf of the customer.
•    Following up with customers’ complaints.
•    Website management.
•    Collecting feedback from clients on products.
•    Identifying loyal clients.
•    Making sure that the customer service is top notch.
•    Assisting in packing orders and deliveries where necessary.
•    Making daily reports to the management.

•    Must have a relevant bachelor’s degree or diploma.
•    Must have excellent organizational skills.
•    Must have excellent Customer Services skills.
•    Must be a quick thinker and a problem solver.
•    Must be flexible in terms of duties assigned to them.
•    Must be willing to learn more about the organization.
•    Ability to work under pressure with minimum supervision.

Monthly Gross Salary: Ksh. 35,000 - 45,000 /= (Approx. 350 – 450 USD) depending on individual skills and experience.
Career Level: Entry Level.
Education: Bachelor’s Degree/ Diploma.
Deadline: 23rd August 2020.

We endeavour to contact all our applicants, but unfortunately high volumes of applications make this unrealistic. If you do not hear from us within two weeks your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience.

*** Summit Recruitment & Search, as a policy, does not charge any fee as a pre-employment or post-employment requirement***

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