Job Summary

Applications are invited from qualified persons for the above vacant position.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description

•    Primary point of contact within the hospital
•    Responding to visitors’ queries
•    Receiving, guiding and directing the patients around the hospital
•    Maintaining good ambience in the hospital
•    Maintaining a log of visitors
•    Resolving customer complaints
•    Filling and processing of application forms
•    Facilitating appointments
•    Prepare reports on trends to inform resolution of continuous customer service quality improvement

•    Diploma in Business Administration or Public Relations from a recognized institution.
•    At least two years working experience as a customer care assistant in a reputable organization.
•    Computer Literate
•    Fluent in English and Kiswahili
•    Record keeping skills
•    Office management skills
•    Knowledge of office operations

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