Customer Service Associate

Job Summary

The successful candidates will work as part of team assisting customers in our customer service call center or one of our retail shops.

  • Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description/Requirements

Job Description

You must have a similar background as below to apply;

We're a growing home grown Kenyan retail operation and are looking for eager and smart employees to join our customer service and retail teams in a growing call center as well as our retail outlets. Please read through the requirements below and only apply if you fit the requirements below.

Experience Required

A. 1-3 years in a customer service function in a busy professional retail environment or call center.

Your Personal Attributes

1. Presentable, pleasant, patient, personable and a team player.

2. Good command of spoken and written English, Some college background is good but not required

3. Strong work ethic and a desire to help customers

Your Professional Attributes

4. Computer Skills - Internet and Microsoft Office including Excel Experience

5.  Sales/customer service professional background

Shift requirements

1. Our Retail Shops operate 7 days/week 9am to 7pm on shifts. Our call center operates until 7PM and from time to time our call center may also operate on Sundays. Employees work on rotating shifts.


1, An attractive salary commensurate with leading companies in Kenyan retail and call center

2. Commission based on monthly targets

3. Future opportunities for career advancement are immense

Note - State Position Applying for - Retail /Call Center in your Cover Letter.

Important Safety Tips

1. Do not make any payment without confirming with the BrighterMonday Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

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