Customer Service Executive (Debt Collection) at iSON Xperiences Limited

Job Description

iSON Xperiences is a specialist in proactive customer engagement and customer xperience management, partnering with leading brands to optimize their customer xperience, revenue generation and business process management across the enterprise.

Summary

ISON Xperiences Kenya is seeking motivated and experienced Debt Collection Specialists to join our team in Westlands. The successful candidate will be responsible for ensuring collection targets are met, advising on areas of improvement, and maintaining positive relationships with clients.

Key Responsibilities:

Contacting debtors to collect outstanding payments Negotiating repayment plans with debtors Recording and updating account information in the database Advising on areas of improvement in debt collection strategies Ensuring compliance with all relevant regulations and company policies Meeting monthly collection targets Preparing regular reports on the status of collections

Requirements

Required Qualifications and Skills:

Bachelor’s degree At least one year of experience in a reputable debt collection agency. Excellent communication and negotiation skills Strong problem-solving abilities Attention to detail and ability to work under pressure Proficiency in Microsoft Office Suite

Preferred Qualifications:

Experience in banking or financial services Knowledge of debt collection laws and regulations in Kenya

Work Conditions:

Flexible to work extra hours to meet business needs