Assessment

Customer Service Executive/ Front Office

Anonymous Employer

Why is there a skills assessment?
The employer wants to assess each candidate equally and fairly, and give you the opportunity to show your abilities.
How long is the assessment?
Normally between 25 - 45 mins depending on the skill being assessed.
Can I retake the assessment?
No, you can't re-take an assessment
Make sure you are ready and can focus 100% with no distractions.

Job Summary

The Customer Service Representatives will be responsible for handling clients’ requests, enquiries and complaints. The candidate will be required to Tele-market, network, engage, and negotiate with clients in regards to our products and services. He/ she must be a multi tasker and able to work in a fast-paced environment.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 4 years

Job Description/Requirements

•    Receiving Incoming Calls
•    Responding promptly to clients enquires via phone and email
•    Engaging and negotiating with clients in regards to our products and services
•    Resolving product or service problems by clarifying the customer’s complaint, determining the cause of the problem, coming up with the best solution, expediting correction or adjustment, and following up to ensure resolution.
•    Welcoming walk in clients entering the organization in a professional manner
•    Assisting the company in sales Execution via Telemarketing while maximizing sales opportunities
•    Preparation and follow up of Quotations, Proposals, Reports
•    Processing clients Orders and Invoices & ensuring timely delivery has been done
•    Maintaining a positive, empathetic, and professional attitude towards customers at all times.
•    Maintaining solid customer relationships by handling enquiries, questions and concerns with speed and professionalism.
•    Keeping records of customer interactions, transactions, comments, compliments and complaints.
•    Ensuring customer satisfaction and providing professional customer support
•    Communicating and coordinating with internal departments on customer support
•    Recommending potential products or services to management by collecting customer information and analyzing customer needs.
•    Preparing Daily reports and work plans

 

Requirements
•    Verbal and written communication skills
•    Professional personal presentation   
•    Customer service orientation  
•    Work management and prioritizing skills
•    Organization and planning skills
•    Problem assessment and solving ability
•    Attention to detail and accuracy
•    Team Player
•    Flexibility and adaptability

Important Safety Tips

1. Do not make any payment without confirming with the BrighterMonday Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

Get Insured through mTek Services

You can explore medical and personal accident insurance covers conveniently. Compare pricing from various insurance companies, save, and budget GET INSURED

Share Job Post

Stay Updated Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

Log In to apply now

Activate Notifications Stay productive - get the latest updates on Jobs & News
Activate
Deactivate Notifications Stop receiving the latest updates on Jobs & News
Deactivate
Nairobi
| Full Time |
Confidential
2mos
Nairobi
| Full Time |
Confidential
1mo