Assessment

Customer Service Executive

Why is there a skills assessment?
The employer wants to assess each candidate equally and fairly, and give you the opportunity to show your abilities.
How long is the assessment?
Normally between 25 - 45 mins depending on the skill being assessed.
Can I retake the assessment?
No, you can't re-take an assessment
Make sure you are ready and can focus 100% with no distractions.

Job Summary

Customer Service is key to any company hence we are looking for a polite intelligent candidate to hire soonest.

  • Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description

Key Responsibilities:
•    Making daily phone calls to new customers who have signed up.
•    Following up with any customers whose payment may have failed.
•    Managing the hotline for orders putting orders through on behalf of the customer.
•    Following up with customers’ complaints.
•    Website management.
•    Collecting feedback from clients on products.
•    Identifying loyal clients.
•    Making sure that the customer service is top notch.
•    Assisting in packing orders and deliveries where necessary.
•    Making daily reports to the management.

Qualifications:
•    Must have a relevant bachelor’s degree or diploma.
•    Must have excellent organizational skills.
•    Must have excellent Customer Services skills.
•    Must be a quick thinker and a problem solver.
•    Must be flexible in terms of duties assigned to them (Be ready to multi-task)
•    Must be willing to learn more about the organization.
•    Ability to work under pressure with minimum supervision.


Additional skills required.

The ideal candidate MUST possess digital marketing skills.
1.) Social media marketing and Google business skills.
2.) Logistic coordinator.
3.) Online product management and update.

Monthly Gross Salary: Ksh. 15000 - 20000 depending on individual skills and experience.
Career Level: Entry Level.
Education: Bachelor’s Degree/ Diploma.

We endeavor to contact all our applicants, but unfortunately high volumes of applications make this unrealistic. If you do not hear from us within one weeks your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience.

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