Job Summary

Purpink Gifts Limited is Kenya’s favorite online gift store and Florist Company. We are all about gifting something different, something extraordinary. To be successful as an Intern at Purpink, you should have a positive attitude, superb attention to detail, and be able to promptly identify problems. Are you ready to join our exciting team?

  • Minimum Qualification: Diploma
  • Experience Level: Volunteer, internship
  • Experience Length: No Experience/Less than 1 year

Job Description/Requirements

Intern Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times while responding promptly to customer inquiries. 
  • Communicating with customers through various channels. 
  • Order processing 
  • Coordinate with other internal departments  
  • Acknowledging and resolving customer complaints. 
  • Vast product knowledge. 
  • Ensure efficiency in the customer service process. 
  • Increase customer satisfaction and build loyalty by providing excellent customer support.



Qualifications
Currently studying towards Bachelor’s with one of the following majors: Marketing, Business Administration or any relevant majors

Desired Skills and Experience
•    Strong communication skills both oral and written.
•    A positive can-do attitude and a passion for the field of customer relations.
•    Must be exceptionally self-disciplined and have a very strong work ethic.
•    Strong problem-solving skills
•    Proactive and ability to sacrifice to deliver excellent results.
•    Personal qualities of integrity, initiative, and commitment to the company’s vision and mission.
•    Born leader, with an entrepreneurial mindset and passionate to make things happen
•    Know how to collaborate well across teams and business partners
•    Likely to bring creativity & innovation to your work
•    Have strong analytical and strategic thinking skills

•    Willingness to work overtime if required
•    Can show evidence of passion and achievements in academic and/or non-academic activities
•    Fluent in English


How to Apply
Interested candidates are invited to apply and send their CV and a cover letter detailing their qualifications and experience.
Shortlisting will be on a ‘first-come’ basis and only shortlisted candidates will be contacted.
We are an equal opportunity employer and value diversity at our company. Our people are all equally talented in unique ways: we come from diverse traditions, personal experiences, and points of view. And we want to include yours. Are you ready to inspire us with your unique ideas?

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