Job Summary

We are seeking a Customer Service Officer who can engage and establish trust with our existing and prospective clients with the aim of building and retaining relationships. Passion for cars is a plus.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

Gross Monthly Salary: Ksh 25,000-30,000
Region: Nairobi
Employment Type: Contract Basis, Full Time
Industry: Automotive Dealership
Minimum Qualification: Diploma in Sales and Marketing or any other related field.
Experience Level: Middle Level Professional
Experience Length: 3 years in Customer Service

Job Summary
We are a premium car dealership in Nairobi and have branches in other regions in the country. We focus on Car Sales, Asset Financing and Trade-ins as the core of our business. We are seeking a Customer Service Officer who can engage and establish trust with our existing and prospective clients with the aim of building and retaining relationships. Passion for cars is a plus. If this is you, we have saved space for you.

Duties and Responsibilities:
•    Welcoming clients to the showroom and giving them information on our brand and services.
•    Having product knowledge to ensure you are able to respond to clients and advice accordingly.
•    Receiving all incoming calls.
•    Help prospective and existing clients with their motor vehicle purchases by advising and recommending units that fit their specific needs before handing them to the sales team.
•    Giving prospective and existing clients information on the current motor vehicles in stock.
•    Establish sustainable relationships and trust with prospective clients through open and interactive communication.
•    Provide prospective and existing clients with accurate, valid and complete information.
•    Elevate clients’ concerns to the Sales or Branch Manager.
•    Keep records of prospective clients.
•    Any other role assigned from time to time.

Requirements:
•    Attention to detail
•    Confident
•    Initiative to learn and take responsibility
•    Strong ethical standards and dependable
•    Proactive team player
•    Intrinsically motivated and self driven
•    Strong problem-solving skills
•    High level of coordination skills
•    High-level written and verbal communication skills (MS Office Proficient)
•    Strong social skills
•    Ability to stay calm when customers are stressed or upset.
•    Proven experience working with customer support.

Important Safety Tips

1. Do not make any payment without confirming with the BrighterMonday Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

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Nairobi
| Full Time |
KSh Confidential
1mo
Nairobi
| Full Time |
KSh Confidential
1mo
Confidential
Nairobi
| Contract |
KSh 75,000 - 90,000
4w