Customer Service/ Public Relations Coordinator

Roles & Responsibilities
●       Greet patients, provide patients initial paperwork, and obtain copies of insurance and identification cards;
●       Answer phones “with a smile” within the first 3 rings; communicate with patients in a courteous manner using recommended verbiage for maintained control of the schedule;
●       Assist patients in completing new patient health history forms; verify patient information is correctly entered into the system;
●       Coordinate patient scheduling and flow throughout the day by pulling files of scheduled patients; notifying clinical staff of arrivals and needs; schedule appointments in accordance with guidelines; follow and track appointments due to no-shows, cancellations and late arrivals; call scheduled patients to confirm appointments; monitor schedule to anticipate roadblocks and potential conflicts;
●       Handle and/or direct patient questions and complaints; know when to escalate and forward to the Office Administrator;
●       Enter all patient information into the computer software system accurately, ensuring that we have the most updated information on file for each patient, including personal and financial information;
●       Solicit feedback from patients regarding their experience
●       Prepare and participate in daily huddles to ensure that each day flows smoothly
●       Lead by example; exercise good team work; have mutual respect for the team; partner with the team to create an exceptional experience for the patient.
 
Qualifications & Education Requirements
●      Bachelors degree Communications, Public Relations or a related field.
●      Experience working in a professional environment with direct customer contact.