Customer Service/ Public Relations Coordinator

Confidential

Customer Service & Support

Healthcare KSh Confidential
New
2 weeks ago

Job Summary

Enhance the patient experience by developing and facilitating the communications protocol while interacting with patients, family members, visitors and medical staff.

  • Minimum Qualification:Bachelor
  • Experience Level:Mid level
  • Experience Length:2 years

Job Description/Requirements

Roles & Responsibilities
●       Greet patients, provide patients initial paperwork, and obtain copies of insurance and identification cards;
●       Answer phones “with a smile” within the first 3 rings; communicate with patients in a courteous manner using recommended verbiage for maintained control of the schedule;
●       Assist patients in completing new patient health history forms; verify patient information is correctly entered into the system;
●       Coordinate patient scheduling and flow throughout the day by pulling files of scheduled patients; notifying clinical staff of arrivals and needs; schedule appointments in accordance with guidelines; follow and track appointments due to no-shows, cancellations and late arrivals; call scheduled patients to confirm appointments; monitor schedule to anticipate roadblocks and potential conflicts;
●       Handle and/or direct patient questions and complaints; know when to escalate and forward to the Office Administrator;
●       Enter all patient information into the computer software system accurately, ensuring that we have the most updated information on file for each patient, including personal and financial information;
●       Solicit feedback from patients regarding their experience
●       Prepare and participate in daily huddles to ensure that each day flows smoothly
●       Lead by example; exercise good team work; have mutual respect for the team; partner with the team to create an exceptional experience for the patient.
 
Qualifications & Education Requirements
●      Bachelors degree Communications, Public Relations or a related field.
●      Experience working in a professional environment with direct customer contact.

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