1 month ago

Job Summary

We are looking for an experienced customer service Rep who is people-oriented and is genuinely excited to help customers. Primary tasks involve attending to customer needs, maintaining good customer relations, Receiving Phone calls, providing product/services information, answering questions, and resolving any emerging problems.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements


  • Customer Service Responsibilities list:
  • Managing large amounts of incoming phone calls and emails
  • Identifying sales opportunities & Generating sales leads
  • Building rapport and trust with customer accounts through open and interactive communication.
  • Generating Quotations and Invoices
  • Handling customer complaints, providing appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Taking the extra mile to engage customers.
  • Closing sales and achieving company quotas
  • Staying informed about products and service information updates
  • Working on Tenders and RFQ’s and ensuring timely delivery for the same
  • Identifying and assessing customers’ needs to achieve satisfaction.

Minimum requirements are

2years working experience

A diploma in a related course I.e Customer care / Marketing / Sales

A people’s person / outgoing

Empathy, good communication, and problem-solving

Speed: Quick response and positive engagement.

Multi-channel communication: Able to work on multiple platforms like telephone, social media messaging, or live chat.

Proactive: Should be able to Answer FAQs and product information, without the need to contact the others

Important Safety Tips

  • Do not make any payment without confirming with the BrighterMonday Customer Support Team.
  • If you think this advert is not genuine, please report it via the Report Job link below.
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