Customer Service Representative

Job Summary

We are seeking a Customer Service Representative who can engage and establish trust with our existing and prospective clients with the aim of building and retaining relationships

  • Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description/Requirements

Customer Service Representative

We are seeking a Customer Service Representative who can engage and establish trust with our existing and prospective clients with the aim of building and retaining relationships


Customer service representative duties:
•    Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
•    Prepare product or service reports by collecting and analysing customer information.
•    Contribute to team effort by accomplishing related results as needed.
•    Manage large amounts of incoming calls.
•    Generate sales leads.
•    Identify and assess customers' needs to achieve satisfaction.
•    Build sustainable relationships of trust through open and interactive communication.
•    Provide accurate, valid, and complete information by using the right methods/tools.
•    Meet personal/team sales targets and call handling quotas.
•    Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
•    Keep records of customer interactions, process customer accounts, and file documents.
•    Follow communication procedures, guidelines, and policies.
•    Go the extra mile to engage customers.
•    Resolve customer complaints via phone, email, mail, or social media.
•    Work with customer service manager to ensure proper customer service is being delivered
•    Compile reports on overall customer satisfaction.

Requirements:

• Attention to detail

• Confident

• Initiative to learn and take responsibility

• Strong ethical standards and dependable

• Proactive team player

• Intrinsically motivated and self driven

• Strong problem-solving skills

• High level of coordination skills

• High-level written and verbal communication skills (MS Office Proficient)

• Strong social skills

• Ability to stay calm when customers are stressed or upset.

• Proven experience working with customer support.

Important Safety Tips

1. Do not make any payment without confirming with the BrighterMonday Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

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