Job Summary

If you love helping people and are customer-centric, we want to meet you! As a Customer Service Representative you have to be able to put yourself in the customers' shoes and remain helpful, patient, positive and cheerful.

  • Minimum Qualification: Highschool
  • Experience Level: Mid level
  • Experience Length: 7 years

Job Description/Requirements

We are looking for a customer-oriented and motivated Customer Service Representative to join our marketing team!
Customer Service Representative Duties and responsibilities
•    Managing large volume of customer calls
•    Stay friendly and helpful
•    Resolve questions and service issues for customers via phone, email and tet
•    Accurately document customer interactions
•    Determine opportunities for new sales
•    Sell products to established customers through up-selling and cross-selling
•    Resolve all inbound and outbound support requests per established guidelines.
•    Identify and act as a company ambassador at all times
•    Be professional

Customer Service Representative Requirements
•    High School Diploma or equivalent
•    7 Years of customer service
•    Demonstrated ability to provide outstanding customer service
•    Customer-centric
•    Result-driven
•    Focus on quality and attention to detail
•    Good time-management skills
•    Ability to multi-task
•    Strong interpersonal and communication skills
•    Critical-thinker and problem-solver
•    Ability to work with minimal supervision

Important Safety Tips

1. Do not make any payment without confirming with the BrighterMonday Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

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| Full Time |
KSh Confidential
| Full Time |
KSh 15,000 - 30,000
| Full Time |
KSh Confidential
| Full Time |
KSh Confidential