Job Summary

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 1 year

Job Description/Requirements

Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support

Qualifications

  • A Degree/Diploma in Customer relations/ Front Office  
  • Must have at least 1 year customer service experience in a busy environment.
  • Excellent communication skills.
  • Good Customer service skills.
  • Excellent writing skills.
  • Knowledge of basic computer applications.
  • Billing software experience is an added advantage.
  • Knowledge of IT products is an added advantage.
  • Must be a good problem solver.
  • Good interpersonal skills.
  • Must have the ability to multi-task.
  • Good crisis management skills.
  • Ladies are encouraged to apply

Important Safety Tips

1. Do not make any payment without confirming with the BrighterMonday Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

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Kisumu
| Contract |
KSh 15,000 - 30,000
1mo