Purpink

Customer Service Representative

Job Summary

The customer service Representative attracts potential customers by answering product and service questions, suggesting information about other products and services.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Role Overview
The customer service Representative attracts potential customers by answering product and service questions, suggesting information about other products and services.  Relies on instructions and pre-established guidelines to perform order processing, customer correspondence and fulfill customer needs: -

Duties include: -
•    Helps customers to place orders, manually or through the website
•    Respond to customer enquiries on social media, emails, live chats, whats App, Text messages as well as phone calls.
•    Provide accurate, valid and complete information to customers upon request
•    Resolve customer complaints via phone, email, or social media.
•    Process incoming payments for orders placed via the website and attach the  relevant payment confirmation messages.
•    Maintain a positive attitude and a desire to promptly resolve potential customer issues or complaints.
•    Welcome customers warmly and ascertain problem or reason for calling.
•    Go the extra mile to engage customers
•    Work closely with the Customer Service Executive – Retail to ensure proper customer service is being delivered.
•    Resolve customer complaints via phone, email, mail or social media
•    Build sustainable relationships of trust through open and interactive communication with customers.
•    Give daily/weekly reports of sales from the retail stores
•    Recommend and/or offer suggestions to management by collection of customer’s feedback and also thereby analyzing customer needs.
•    Effectively multi task, and manage time effectively to conclusively assist customers.

Qualifications required for the job:-
•    Must have an I.T background
•    2 years working experience as a Customer Care Agent/Rep
•    Computer literate, with ability to multi task, able to adapt to a fast paced type of work environment, with an I can do attitude, proactive, independent and able to work well under pressure.

Important Safety Tips

1. Do not make any payment without confirming with the BrighterMonday Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

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