Customer service representative

Anonymous Employer

Job Summary

We are a busy grocery, butchery, wines & spirits and grill retail business seeking a representative to service customers in the shop and those ordering through telephone, online apps and our website. You are a professional, confident, sales and customer satisfaction oriented individual whose joy is delighting customers with excellent service.

  • Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: 3 years

Job Description/Requirements

KEY RESPONSIBILITIES 

·         Attending to customers physically present in the shop.

·         Receiving customer orders by phone, online app, website and assembling the customer sales order for dispatch

·         Ensuring proper packaging of perishable products for customer order to eliminate product damage

·         Dispatching customer orders in a timely manner according to Company SOPs

·         Responding to customer complaints and resolving all complaints while reporting these to management and escalating for resolution.

·         Analysing customer order flow and preparing workflow to execute customer orders efficiently

·         Reviewing customer order trends and reaching out to customers to trigger sales orders

·         Inspecting shop produce inventory receipt to ensure quality products stocked

·         Going out on customer sales drives to recruit more customers

·         Maintaining records of customer orders serviced and reporting to management

·         Collecting customer feedback and relaying this to management.

·         Maintaining a clean and presentable work area

 

KEY RESULT AREAS 

·         Customer delight

·         Contribution to positive work environment


PERSON SPECIFICATION 

MINIMUM EDUCATION REQUIREMENTS 

·         Diploma

·         Strong IT skills, particularly in MS Office

 

MINIMUM EXPERIENCE 

·         3 years working experience in customer service role

 

SKILLS 

·         Takes joy in serving others

·         Excellent verbal communicate on skills

·         Sales and customer satisfaction oriented

·         Confident, cheerful, friendly and engaging personality

·         Thoroughness and attention to detail

·         Active listening skills to really hear the customer and meet their needs

·         Integrity of the highest level

·         Disciplined self starter with drive to accomplish set tasks and objectives

·         Confident, cheerful, friendly and engaging personality

·         Problem solver

·         Team player

·         Excellent organization and time management

 

HOW TO APPLY 

Submit your application with a cover letter stating current salary and attaching your CV.

Important Safety Tips

1. Do not make any payment without confirming with the BrighterMonday Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

Share Job Post

Stay Updated Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

Log In to apply now

Activate Notifications Stay productive - get the latest updates on Jobs & News
Activate
Deactivate Notifications Stop receiving the latest updates on Jobs & News
Deactivate
Confidential
Nairobi
| Full Time |
KSh Confidential
1mo
Nairobi
| Full Time |
KSh Confidential
1mo
Nairobi
| Full Time |
KSh Confidential
1mo
Confidential
Nairobi
| Full Time |
KSh Confidential
4w