Customer Service Representative

Anonymous Employer

Job Summary

We are looking for a Customer Service Representative, to act as a liaison, provide product/services information and resolve any customer issues.

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Duties   
•    Maintaining a positive, empathetic and professional attitude toward customers at all times.
•    Manage and maintain all customer communication channels (Phone lines, SMS, WhatsApp, Email, CRM and social media pages)
•    Responding promptly to all customer inquiries on all channels.
•    Acknowledging and resolving customer complaints.
•    Knowing our products inside and out so that they can answer all the related questions.
•    Processing new orders and requests.
•    Keeping records of customer interactions, transactions, comments and complaints.
•    Communicating and coordinating with colleagues as necessary.
•    Providing feedback on the efficiency of the customer service process.
•    Ensure customer satisfaction and provide professional customer support.

Important Safety Tips

1. Do not make any payment without confirming with the BrighterMonday Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

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