• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Manage and maintain all customer communication channels (Phone lines, SMS, WhatsApp, Email, CRM and social media pages)
• Responding promptly to all customer inquiries on all channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that they can answer all the related questions.
• Processing new orders and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.