This role is part of a team driven by a passion for servicing customers to the best of our ability and focusing on customer experiences. Your goal would be to participate in daily customer engagement and focusing on helping our customers succeed in their goals.
- Minimum Qualification:Diploma
- Experience Level:Entry level
- Experience Length:2 years
We expect all team members to come every day looking to make an impact on our customers and help our business improve in the process.
Duties and responsibilities
- Efficiently and promptly resolve customer complaints and questions by clarifying customers’ issues; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution.
- Build a good standing relationship with our customers.
- Follow communication procedures, guidelines, and policies.
- Complete daily tasks associated with verifying customer identity
- Reliably fulfill duties during scheduled shifts, including weekends.
- Provide feedback and ideas on the efficiency of the customer service processes.
- Attending training sessions to grow knowledge of products and to develop customer service skills.
- Escalate any customer complaints to the collections manager and ensure solutions have been delivered
- Update of the Daily customer service report on a daily basis.
- 2 years of experience in customer service
- Strong decision-making and conflict resolution skills.
- Willingness to work a flexible schedule.
- Ability to communicate clearly and professionally verbally and in writing.
- Ability to handle customer complaints.
- Good work ethic and team player.
- Ability to manage and work under pressure.
- Proficient in oral and written communication in English.
- Quality typing skills (above 45 wpm).
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