Get access to employment opportunities for the youth in Agriculture in Western Kenya, Get Started #VijanaNaKilimo
New
2 weeks ago

Job Summary

Applications are invited from qualified persons for the above vacant position.

  • Minimum Qualification:Diploma
  • Experience Level:Mid level
  • Experience Length:2 years

Job Description/Requirements

POSITION:  CUSTOMER SERVICE REPRESENTATIVE
•    Report to work punctually by 8am (including Saturdays) to 5pm but leaving time is flexible depending on the work at hand.
•    Customer service / Sales – Preparation of quotations for clients and making follow ups to confirm the booking; through emails / calls / meetings. Engaging the client to confirm orders.
•    Answering all calls on the customer service line and attending to all calls promptly as required.
•    Handling of internal and external correspondence through email and physical.
•    Invoicing and receipting
•    General office and front office administration – including Filing
•    Preparation of weekly payroll for operations and paying casuals together with operations manager or supervisor.
•    Checking and responding to the company email
•    Debt collection and updating debtors list weekly
•    Reconciliation of ORDER and PAYMENT for each job.
•    Co-ordinating with Operations and Linen store team on orders and delivery – issuing confirmed orders to them.
•    Receiving clients who come to the office / inviting clients to the office:
    -    Organizing demos for them
    -    Advising clients
    -    Dealing with any queries / clarification needed
•    Attracting potential customers by answering product and service questions;  giving them information about our products and services
•    Handling customer complaints – resolving product or service complaints by determining the cause of the problem, selecting & explaining the best solution to solve the problem, expediting corrective action, following up to ensure it is resolved.
•    Compile Tender / Prequalification documents within the set deadline.
•    Marketing – Getting new customers from existing data base & other sources – Increasing Customer base.
•    Social media – sales & marketing – update facebook page regularly, respond to any queries, Instagram, etc

Important Safety Tips

  • Do not make any payment without confirming with the BrighterMonday Customer Support Team.
  • If you think this advert is not genuine, please report it via the Report Job link below.
Report Job

Get Insured through mTek Services

You can explore medical and personal accident insurance covers conveniently. Compare pricing from various insurance companies, save, and budget

Get Insured

Share Job Post

Stay Updated

Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

We care about the protection of your data. Read our privacy policy.

loading...

Stay Updated

Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

We care about the protection of your data. Read our privacy policy.

This action will pause all job alerts. Are you sure?

Cancel Proceed
Follow us On:
Follow us on FacebookFollow us on InstagramFollow us on LinkedInFollow us on TwitterFollow us on YouTube
Get it on Google Play
2022 BrighterMonday