Applications are invited from qualified persons for the above vacant position.
- Minimum Qualification:Diploma
- Experience Level:Mid level
- Experience Length:2 years
POSITION: CUSTOMER SERVICE REPRESENTATIVE
• Report to work punctually by 8am (including Saturdays) to 5pm but leaving time is flexible depending on the work at hand.
• Customer service / Sales – Preparation of quotations for clients and making follow ups to confirm the booking; through emails / calls / meetings. Engaging the client to confirm orders.
• Answering all calls on the customer service line and attending to all calls promptly as required.
• Handling of internal and external correspondence through email and physical.
• Invoicing and receipting
• General office and front office administration – including Filing
• Preparation of weekly payroll for operations and paying casuals together with operations manager or supervisor.
• Checking and responding to the company email
• Debt collection and updating debtors list weekly
• Reconciliation of ORDER and PAYMENT for each job.
• Co-ordinating with Operations and Linen store team on orders and delivery – issuing confirmed orders to them.
• Receiving clients who come to the office / inviting clients to the office:
- Organizing demos for them
- Advising clients
- Dealing with any queries / clarification needed
• Attracting potential customers by answering product and service questions; giving them information about our products and services
• Handling customer complaints – resolving product or service complaints by determining the cause of the problem, selecting & explaining the best solution to solve the problem, expediting corrective action, following up to ensure it is resolved.
• Compile Tender / Prequalification documents within the set deadline.
• Marketing – Getting new customers from existing data base & other sources – Increasing Customer base.
• Social media – sales & marketing – update facebook page regularly, respond to any queries, Instagram, etc
Important Safety Tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
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