Assessment
Why is there a skills assessment?
The employer wants to assess each candidate equally and fairly, and give you the opportunity to show your abilities.
How long is the assessment?
Normally between 25 - 45 mins depending on the skill being assessed.
Can I retake the assessment?
No, you can't re-take an assessment
Make sure you are ready and can focus 100% with no distractions.

Job Summary

To be the light at the end of the tunnel. Providing vision and guidance to Chupa chap. To ensure our goals are achieved and that we have continuous improvement. - Kaizen

  • Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description/Requirements

We are:
A unique service provider who, help to bring the party to you, help you celebrate the moment, relax after a long day and savor the great moments. We do this by delivering your drink of choice to your door step.

Department: Customer Service

These are My Tasks

Customer Assistance

• Answer incoming calls and respond to customer’s emails
• Provide customers will product information to ease the purchasing process
• Log all customer request in the system ensure purchase is followed through
• Recognize, document, and alert the management team of trends in customer calls

Sales & Marketing
• Upselling products to increase sales
• Research and understanding of the product catalogue

Trouble Shooting
• Manage and resolve customer complaints
• Identify and escalate issues to supervisors
• Document all call information according to standard operating procedures
• Follow up customer calls where necessary
• Complete call logs and reports
• Other duties as assigned

Reporting
• Report on Customer complaint trends
• Research & report on product trends and customer feedback on product

How do I quality?
• Diploma from an accredited institution or a KSCE Certificate
• At least 1 Year proven experience in a similar position
• Superior, listening, verbal & written communication
• Higher level soft skills; communication, problem-solving, dependability, attentive listener
• Ability to handle stressful situation appropriately

What Knowledge, Skills & Attributes do I need?
• Ability to efficiently manage time and organize work
• Great attention to detail
• Knowledge of customer service practices and principles
• Strong interpersonal skills
• Analytical and numerical skills with attention to detail
• A great attitude is key for the role.

Important Safety Tips

1. Do not make any payment without confirming with the BrighterMonday Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

Share Job Post

Stay Updated Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

Log In to apply now

Activate Notifications Stay productive - get the latest updates on Jobs & News
Activate
Deactivate Notifications Stop receiving the latest updates on Jobs & News
Deactivate
Nairobi
| Full Time |
KSh 15,000 - 30,000
1mo
Nairobi
| Full Time |
KSh Confidential
1mo
Confidential
Nairobi
| Full Time |
KSh Confidential
1mo