Customer Service Representatives

Job Summary

We are looking for a customer-oriented service representative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem.

  • Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: No Experience/Less than 1 year

Job Description/Requirements

Duties and Responsibilities
•    Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
•    Recommend potential products or services to management by collecting customer information and analysing customer needs
•    Contribute to team effort by accomplishing related results as needed
•    Manage large amounts of incoming calls.
•    Identify and assess customers' needs to achieve satisfaction
•    Take the extra mile to engage customers
•    Keep records of customer interactions, process customer accounts and file documents
•    Follow communication procedures, guidelines and policies

Requirements
•    Proven customer support experience or experience as a Client Service Representative
•    Track record of over-achieving quota
•    Strong phone contact handling skills and active listening
•    Familiarity with CRM systems and practices
•    Customer orientation and ability to adapt/respond to different types of characters
•    Excellent communication and presentation skills
•    Ability to multi-task, prioritize, and manage time effectively
•    0-3 years of experience in this field or related field
•    Have at least a diploma in this field or related field.

Important Safety Tips

1. Do not make any payment without confirming with the BrighterMonday Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

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