Assessment
New
BrighterMonday

Customer Service Representatives – (MUST be Fluent in Portuguese)

Why is there a skills assessment?
The employer wants to assess each candidate equally and fairly, and give you the opportunity to show your abilities.
How long is the assessment?
Normally between 25 - 45 mins depending on the skill being assessed.
Can I retake the assessment?
No, you can't re-take an assessment
Make sure you are ready and can focus 100% with no distractions.

Job Summary

Our client is looking for looking for Customer Service Representatives proficient in Portuguese to deliver a high-quality customer centric service offering to clients across the world.

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description

Key Responsibilities

  1. Checking e-mails and answer the most pressing questions of your key accounts.
  2. Update customers details into the system.
  3. Attend a team meeting.
  4. Keep your customer records up-to-date
  5. Answer incoming calls or call customers. 
  6. Recommend improvement on processes.
  7. Rewrite your priority checklist to make sure the deadlines of this week are met.


Required 

  • Proficient in Portuguese. Have a degree (preferably in languages) or similar level by experience and an excellent knowledge of English. 
  • Possess excellent attention to detail.
  • An expert in delivering an excellent customer experience.
  • Quick to learn new software applications.
  • Have strong interpersonal skills with excellent written/verbal communication skills
  • A positive thinker who is used to working meticulously against tight deadlines

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