- Checking e-mails and answer the most pressing questions of your key accounts.
- Update customers details into the system.
- Attend a team meeting.
- Keep your customer records up-to-date
- Answer incoming calls or call customers.
- Recommend improvement on processes.
- Rewrite your priority checklist to make sure the deadlines of this week are met.
- Proficient in Portuguese. Have a degree (preferably in languages) or similar level by experience and an excellent knowledge of English.
- Possess excellent attention to detail.
- An expert in delivering an excellent customer experience.
- Quick to learn new software applications.
- Have strong interpersonal skills with excellent written/verbal communication skills
- A positive thinker who is used to working meticulously against tight deadlines