Customer Service/Telemarketing Representatives

Job Summary

We are looking for a customer-oriented and motivated Customer Service Representative to join our team!

  • Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description/Requirements

Job Summary

Function / Department: Call Center

Reports To: Team Manager,

Minimum Qualification: Diploma

Experience Level: Entry level

Experience Length: 0 - 2years of Experience

Remuneration: KES 20,000 pm (Gross)

Duration: Full Time

Job Description/Requirements

Customer Service Representative Requirements
•    Demonstrated ability to provide outstanding customer service
•    Customer-centric
•    Result-driven
•    Focus on quality and attention to detail
•    Good time-management skills
•    Ability to multi-task
•    Strong interpersonal and communication skills
•    Critical-thinker and problem-solver
•    Ability to work with minimal supervision

Customer Service Representative Duties and responsibilities
•    Perform various duties on assigned accounts such as recording, verification and validation of customer’s details as received from Clients.
•    Managing large volume of customer calls
•    Stay friendly and helpful
•    Resolve questions and service issues for customers via phone, email and Social Media
•    Accurately document customer interactions
•    Determine opportunities for new sales
•    Sell products to established customers through up-selling and cross-selling
•    Resolve all inbound and outbound support requests per established guidelines.
•    Identify and act as a company ambassador at all times
•    Be professional


•    Must be VERY good in both spoken and written English.
•    Must be between 22- 30years old
•    Must be Tech Savvy with proven computer skills
•    Should preferably have a diploma in Customer Service, Hospitality or any related course
•    Preferably have achieved at least a mean grade of B- in KCSE
•    Must have attained at least a B+ in English (in KCSE)
•    Must have experience working with communication applications e.g. WhatsApp, Facebook, Instagram, Twitter, Skype, google hangouts, chat rooms.
•    Must be willing to work on shift basis.
•    Should preferably have typing speed of 45 words per minute.
•    Experience in the Hospitality, Advertising, Media and Communication or Airline industry will be an added advantage.

How to Apply

Please send an updated CV with your current photo to only quoting the job title on the email subject - Call Center Officers before 15th December, 2020. Share your CV via Apply Now Button.

Important Safety Tips

1. Do not make any payment without confirming with the BrighterMonday Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

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| Full Time |
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| Full Time |
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Anonymous Employer
| Full Time |
KSh 30,000 - 45,000