Influx provides customer service for brands and tech companies on demand, 24/7, every day of the year (including holidays). To achieve this, our operation includes agents and managers working around the globe. We also make good use of training, QA, data and insights.
We’re looking for detail-oriented and thoughtful people to join our Kenyan team. You’ll be tasked with answering customer questions and need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem.
The flexibility of working from home without having to go to the office
Work with clients in the USA, EU and elsewhere
Extensive opportunities to learn from, and work with, high-performing colleagues
Excellent written and verbal English communication skills
Strong problem-solving skills
Sense of humour
Diagnose and solve the customer's’ problems
Communicate effectively via email and chat with our customer
Coordinate effectively with peers and your manager
Contribute to a high-performance and friendly workplace culture