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Job Summary

We’re looking for detail-oriented and thoughtful people to join our Kenyan team

  • Minimum Qualification: Bachelor
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description

Influx provides customer service for brands and tech companies on demand, 24/7, every day of the year (including holidays). To achieve this, our operation includes agents and managers working around the globe. We also make good use of training, QA, data and insights.  


We’re looking for detail-oriented and thoughtful people to join our Kenyan team. You’ll be tasked with answering customer questions and need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem. 


Benefits

  • The flexibility of working from home without having to go to the office

  • Work with clients in the USA, EU and elsewhere

  • Extensive opportunities to learn from, and work with, high-performing colleagues

Skills

  • Excellent written and verbal English communication skills

  • Strong problem-solving skills

  • Sense of humour

Duties

  • Diagnose and solve the customer's’ problems

  • Communicate effectively via email and chat with our customer 

  • Coordinate effectively with peers and your manager

  • Contribute to a high-performance and friendly workplace culture

Attributes

  • Personal integrity

  • Can-do attitude

  • Team player

  • Continuous learner

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