Customer Support Engineer

Description: As a Customer Support Engineer, you will utilize your Salesforce configuration knowledge to provide world class support to our customers!

Base Salary: $60,000+

What you’ll do

• Providing Tier 2 technical support for our customers using our various Salesforce native applications
• Use Salesforce Service Cloud to triage, collect missing information, provide responses on, and route incoming support cases
• Adhere to escalation procedures for bugs and system impairment issues.
• Prioritize your own workload effectively with foresight and attention to detail
• Validate customer reported bugs and create tickets in Jira
• Serve as an internal Salesforce Admin resource to maintain and enhance internal processes as needed (as part of a broader team)
• Meet or exceed all customer and internal interaction metrics defined by the Director of Support

What we look for

• 3+ years of experience with customer technical support or as a Salesforce Administrator supporting an organization internally
• Salesforce experience as an Administrator or Business Analyst preferred
• Salesforce Admin (201) Certification required – additional certifications would be a bonus
• Technically proficient with an aptitude for learning new technologies quickly
• Prioritizes and plans in a productive manner
• Enjoys interacting with customers and speaking to large groups
• Excellent problem solving and analytical skills
• Outstanding oral and written communication skills
• Ability to prioritize tasks and carry out responsibilities with minimal direction in a remote environment

What we offer

• An incredible team of smart and supportive people
• A deep feeling of satisfaction and completion
• Fully remote global team working from home
• Annual company trip
• Stock options to every employee (we are all owners)
• Every Friday off (4 DAY WORK WEEK!!!!)
• $400 office stipend
• Maternity/Paternity leave
• Student loan debt assistance
• Pledge 1% – time off during the year for helping nonprofits
• Health insurance Contribution (if in the US)
• 401k with 3% match (if in the US)
• Children’s 529 college fund assistance