New

Job Summary

Our client in the automotive industry is currently looking to hire a Data Quality Checker.

  • Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description

Responsibilities
•    Perform continuous audits on both inbound and outbound calls, social media, chat and email responses
•    Developing relevant service levels quality assessment guidelines
•    Develop evaluation programs and Communicate performance standards and metrics to the team
•    Communicate and manage expectations for quality and accuracy of work.
•    Identify and propose ideas and solutions to improve quality at individual and group level as well as improvement on overall performance.
•    Providing periodic quality driven reports based on customer experience feedback and quality metrics highlighting performance gaps in relation to process, products, service delivery etc. and recommend ways of improvement.
•    Compile and prepare daily, weekly and monthly reports in a timely manner and in accordance with approved reporting standards.
 
Qualifications
•    Undergraduate Degree / Diploma in Business or a related field
•    Minimum of 2 years of experience performing Data Quality Assurance in a contact/call center environment in all multiple channels (phone, chat, e-mail, social media)
•    Experience developing and implementing QA programs highly preferred
•    Excellent written and verbal communication skills
•    Have good listening and analytical skills and ability to demonstrate critical thinking
•    Have good organisation skills
•    A team player with strong interpersonal skills and a positive attitude
•    Proficient in Word, Excel, and PowerPoint for presentations and reports required

Share Job Post

Log In to apply now

Activate Notifications Stay productive - get the latest updates on Jobs & News
Activate
Deactivate Notifications Stop receiving the latest updates on Jobs & News
Deactivate
Anonymous Employer
Nairobi
| Full Time |
KSh Confidential
1mo
Nairobi
| Full Time |
KSh 15,000 - 30,000
1mo
Nairobi
| Full Time |
KSh Confidential
1mo
Nairobi
| Internship & Graduate |
KSh 15,000 - 30,000
1mo