Job Summary

Applications are invited from qualified persons for the above vacant position.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Duties of the Role Holder;
•   Role holder will be required to contact & notify customers details of their delinquent accounts
•   Calling & visiting customers to negotiate payment for overdue accounts /arrange repayment plans/schedules
•   Sending reminders/follow ups to customers who are due to make payments
•   Receiving Payment Proposals/Payment Proof from clients and updating in our CRM System.
•   To use various professional debt collection strategies/negotiation skills to ensure high debt recovery levels.
•   Tracking/Updating any customer disputes or complaints and updating the same in the system ensuring they are resolved as per guidelines.
•   Working on assigned accounts and keeping accurate and up-to-date diary system to ensure promises to pay are closely monitored/kept.
•   Giving recommendations/discussion outcomes of assigned customers on the way forward. Eg Restructuring, Giving Full & Final discounts etc.
•   To Rehabilitate debtors back to payment Plans as a retention strategy for our clients.
•    Communicate with management and other team members about methods and strategies to ensure a positive rate of customers agreeing to repay their debts

Role Requirements;
•  Graduate, Diploma or Certificate in a business/relevant field is preferred.
•  Excellent communication, negotiation, persuasion and interpersonal Skills.
•  Strong Analytical Skills / Good Problem Solving skills
•  Good command in English and Kiswahili (spoken and written)
•  Ability to positively connect with clients and encourage them to make payments toward debts owed
•  Time management skills are essential to complete all required client calls daily
•  Basic computer software skills and the ability to work within relevant data spreadsheets
•  Ability to work well in a fast-paced environment
•  Attention to detail and the ability to reason and think quickly is essential for negotiating effectively
•  Ability to Build trust with debtors.

NB; Experience as a debt collector may be an added advantage.

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1. Do not make any payment without confirming with the BrighterMonday Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

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