Job Summary

Applications are invited from qualified persons for the above vacant position.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Duties of the Role Holder;
•   Role holder will be required to contact & notify customers details of their delinquent accounts
•   Calling & visiting customers to negotiate payment for overdue accounts /arrange repayment plans/schedules
•   Sending reminders/follow ups to customers who are due to make payments
•   Receiving Payment Proposals/Payment Proof from clients and updating in our CRM System.
•   To use various professional debt collection strategies/negotiation skills to ensure high debt recovery levels.
•   Tracking/Updating any customer disputes or complaints and updating the same in the system ensuring they are resolved as per guidelines.
•   Working on assigned accounts and keeping accurate and up-to-date diary system to ensure promises to pay are closely monitored/kept.
•   Giving recommendations/discussion outcomes of assigned customers on the way forward. Eg Restructuring, Giving Full & Final discounts etc.
•   To Rehabilitate debtors back to payment Plans as a retention strategy for our clients.
•    Communicate with management and other team members about methods and strategies to ensure a positive rate of customers agreeing to repay their debts

Role Requirements;
•  Graduate, Diploma or Certificate in a business/relevant field is preferred.
•  Excellent communication, negotiation, persuasion and interpersonal Skills.
•  Strong Analytical Skills / Good Problem Solving skills
•  Good command in English and Kiswahili (spoken and written)
•  Ability to positively connect with clients and encourage them to make payments toward debts owed
•  Time management skills are essential to complete all required client calls daily
•  Basic computer software skills and the ability to work within relevant data spreadsheets
•  Ability to work well in a fast-paced environment
•  Attention to detail and the ability to reason and think quickly is essential for negotiating effectively
•  Ability to Build trust with debtors.

NB; Experience as a debt collector may be an added advantage.

Important Safety Tips

1. Do not make any payment without confirming with the BrighterMonday Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

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