Debt Collections Agent

Gross Salary: 16k plus commission

Location: Nairobi

Responsibilities

       i.          Keep track of assigned accounts

      ii.          Plan course of action to recover owed money

     iii.          Locate and contact debtors to inquire of their outstanding payments

     iv.          Negotiate payoff deadlines and payment plans

      v.          Handle customers’ questions or complaints

     vi.          Identify gaps in the system and recommend solutions

   vii.          Build trust with debtors when possible to avoid future issues

  viii.          Update account status and database regularly

     ix.          Comply with requirements when legal action is unavoidable

 

Qualifications

 A good level of general education- Diploma or degree.

Basic Computer Knowledge.

Ability to work with targets and tight deadlines.

Excellent communication and people skill.

Good negotiation and persuasion skills

Good knowledge of MS Office and databases

Ability to be polite and compassionate without lacking confidence.

6 months experience in debt collections.

Experience in a financial institution and dealing with customers at the bottom of the pyramid will also be an added advantage.