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3 weeks ago

Job Summary

Carry out debt collections and consistently meet and maintain collections targets daily, including the targeted number of effective/quality calls captured well in CRM.

  • Minimum Qualification : Unspecified
  • Experience Level : Mid level

Job Description/Requirements

Achieve Monthly targets in the following KPIs


•    Collections Targets


•    Adherence to SoPs



 Other Responsibilities Include


-Carry out debt collections and consistently meet and maintain collections targets daily, including the targeted number of effective/quality calls captured well in CRM.


-Maintain a realistically low incidence rate of bad debt in with the monthly targets by ensuring no rollover.


-Anticipate developments and identify accounts that may require special attention and flag them early.


-Handle disputed accounts by collecting all relevant information and documents to reconcile customer queries.


-Compile documentation and necessary reports for necessary action by management.


-Maintain accurate individual records and performance statistics for once portfolio.


-Obtain sufficient information to assess the risk of new and existing customers


-Work within guidelines provided and as per the credit policy and report to line manager.


-Close liaison with all colleagues in the team to ensure effective coordination of collection activity ,the target being timely and query resolution.


-Ensure clients feedback is well captured in the CRM.

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