Job descriptions & requirements
ABOUT THE COMPANY
CloudFactory is a global leader in combining people and technology to provide a cloud workforce solution for machine learning and core business data processing. Our managed teams have experience working with hundreds of AI projects and can process data with high accuracy using virtually any tool. As an impact sourcing service provider (ISSP), CloudFactory creates economic and leadership opportunities for talented people in developing nations. Trusted by 170+ companies, we enrich data for 11 of the world’s top autonomous vehicle companies and process millions of tasks a day for innovators including Microsoft, Hummingbird, Ibotta, Luminar and nuTonomy. We’re on four continents, with offices in the U.K., U.S., Nepal, and Kenya.
If creating meaningful work for 1 million people in the developing world excites you, you will enjoy working at CloudFactory. If you value building relationships, can be described as both humble and courageous in the same sentence, and you are passionate about pooling individual talents to win as one unified team, you will thrive at CloudFactory.
Join us and make a difference in the world!
JOB SUMMARY
Requirements7+ years in Service Delivery, Project/Program Management, Operations, or Client Delivery rolesExperience managing complex, multi-country or enterprise accountsStrong experience with executive stakeholders and high-pressure delivery environmentsSolid understanding of commercial impact, risk, and workforce coordination
RESPONSIBILITIES
Own end-to-end delivery performance (SLAs, KPIs, quality, timelines, commercial outcomes in partnership with the DSL, SL)Lead delivery in complex, fast-changing environmentsTake full accountability for client commitments and outcomesIdentify risks early and drive resolutionLead the resolution of incidents and ensure service continuityBalance client expectations with operational and commercial realitiesClient & Stakeholder ManagementBuild trusted relationships with senior client stakeholders (Directors, VPs, Executives)Lead governance and delivery discussionsProvide clear recommendations and solutionsChallenge unrealistic expectations constructivelyAct as a trusted delivery partner to the clientCross-Functional Delivery LeadershipCoordinate project delivery teams at all levels for successful deliveryDrive accountability and execution across all delivery contributorsAlign internal teams (Ops, Talent, Finance, Compliance etc) to deliver prioritiesRemove blockers and manage dependenciesInfluence stakeholders without direct authoritySupport workforce planning for specialised talent needsGovernance & ComplianceEnsure compliance with contractual, regulatory, legal, and security requirementsMaintain strong governance and reporting standards
REQUIRED SKILLS
Reporting, Compliance, Ability to coordinate, Leadership skills, Team leadership, Operations planning
REQUIRED EDUCATION
Diploma, Associate's degree
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