Director, Complaints Management and Investigations

Judicial Service Commission

Legal Services

Law & Compliance KSh Confidential
New
1 week ago

Job Summary

Coordination of complaints management processes

  • Minimum Qualification:Bachelor
  • Experience Level:Management level
  • Experience Length:15 years

Job Description/Requirements

Requirements

-For appointment to this position, the applicant must have: -

- 1.A relevant Master’s degree from a recognized University;

- 2.A Bachelor’s Degree in Social Sciences from a recognized University;

- 3.A relevant certificate in basic investigation and crime detection;

- 4.Membership to relevant professional body with Good Standing;

- 5.Attended a Course in Strategic Leadership and Development or its equivalent; and,

- 6.Meets the requirements of Chapter Six (6) of the Constitution


- Work Experience:

- 1.Minimum Fifteen (15) Years relevant work experience;

- 2.At least Five (5) Years at Senior Management Level; and

- 3.Prior experience working on Complaints Management systems and Investigations will be added advantage.


Core Competencies:

- 1.Strategic Leadership & Good Interpersonal Skills;

- 2.Excellent Communication skills - Verbal and Written;

- 3.Analytical & Negotiation Skills;

- 4.Organizational and planning skills;

- 5.Confidentiality, High Integrity, attention to details and accuracy;

- 6.Rational Decision-Making Skills;

- 7.Time Management and the ability to prioritize work; and

- 8.Research and Data Management Skills -

Duties and Responsibilities -This is the highest grade in the cadre. Duties and responsibilities will include:

-1.Coordination of complaints management processes

- 2.Ensuring prompt investigations on complaints to facilitate effective decision making;

- 3.Coordinate processing of complaints - petitions received by the Commission;

- 4.Maintaining proper and up-to-date data on complaints filed and processed;

- 5.Managing the Complaints Management Information System;

- 6.Developing and implementing stakeholder engagement strategies to sustain valuable stakeholder relationships;

- 7.Identifying complaints arising from gaps in law, policy or procedures that require action by JSC or other agencies;

- 8.Developing guidelines - standard operation procedures (SOPs) for complaints and investigations;

- 9.Development of complaints and investigations trend reports;

- 10.Advisory to the Commission and management on complaints management; and

- 11.Supervision of staff and management of Directorates financial resources.

Important Information

-HOW TO APPLY

- Interested and qualified persons are requested to make their applications by: -

- 1.Filling an Online Application Employment Form available at the Judiciary jobs portal: https: - -www.jsc.go.ke -index.php -careers -. Applicants should upload soft copies of the following documents to the online application: - - (a)A letter of application; - (b)A detailed and updated curriculum vitae to include information on past, present employment or engagement with names of three (3) referees; - (c)Names of three (3) referees; two (2) professional referee and one (1) character reference; - (d)Copies of National Identity Card (I.D), Passport or any other relevant identifiable legal documents; - (e)Copies of academic and professional certificates, testimonials and academic transcripts; - (f)Applicant’s one (1) recent coloured passport size photograph - (g)Shortlisted candidates shall be required to produce originals of their National Identity Card, academic and professional certificates and transcripts during interviews;

- Successful candidate will be required to submit valid clearance certificates from the following bodies before appointment:

- •Kenya Revenue Authority

- •Higher Education Loans Board

- •Directorate of Criminal Investigation

- •Ethics and Anti-Corruption Commission

- •A recognized Credit Reference Bureau; and

- •Recommendation from relevant professional body, as the case may be, as being in Good Standing.

- Applicants MUST take note that it is a criminal offence to provide false information and documents in the job application and the same will be verified by relevant bodies. - The application must reach the Commission NOT LATER THAN 3RD FEBRUARY, 2023 AT 5.00PM

- Only shortlisted and successful candidates will be contacted. Canvassing in any form will lead to automatic disqualification.

- The Judicial Service Commission is an Equal Opportunity Employer and selects candidates on merit through fair and open competition from the widest range of eligible candidates.

- THE SECRETARY

- JUDICIAL SERVICE COMMISSION

- P.O. BOX 40048 – 00100 NAIROBI

- Telephone: +254 20-2739180

- E-mail: recruitment@jsc.go.ke

- Commission Offices: CBK Pensions Towers, 13th Floor, Harambee Avenue, Nairobi.


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