Job Summary

Applications are invited from qualified persons for the above vacant position.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Responsibilities
•    Welcome customers upon entrance and confirm reservations
•    Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
•    Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
•    Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
•    Assist in arranging events, excursions, transportation etc. upon request from hotel residents
•    Answer the phone and make reservations, take and distribute messages or mail and redirect calls
•    Respond to complaints and find the appropriate solution
•    Assist in carrying customer’s luggage when needed.

Desirable Skills
•    Ability to multi-task and have excellent attention to detail.
•    Expansive Knowledge of high end properties within East Africa region.
•    Excellent customer service skills.
•    Have interpersonal skills to deal effectively with all business contacts.
•    Professional appearance and demeanor.
•    Work varied shifts, including weekends and holidays.
•    Computer experience and the ability to use microsoft word and spreadsheet
•    Able to effectively communicate in English, in both written and oral forms
•    Strong Ability to work under pressure with minimal supervision
•    leadership skills and good management practices

Qualifications
•    Diploma in hotel management or relevant field
•    Proven experience as concierge; experience in customer service or relevant role is an advantage
•    Excellent communication skills
•    Polite and confident with a great deal of patience
•    Ability in multitasking and time-management
•    Ability to work independently
•    Good interpersonal skills.
•    Male candidates are encouraged to apply.

Important Safety Tips

1. Do not make any payment without confirming with the BrighterMonday Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

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