ENTERPRISE SERVICE ENGINEER

About Us:

We are passionate about technology and committed to excellence. Our enterprise department is expanding, and we are looking for a skilled Enterprise Service Engineer to join our dynamic team.

Job Responsibilities

• Works on RFPs generated by the sales team, prioritizing effort based on maximizing total impact on team productivity and profit.
• Proactively scopes the appropriate technical solution to address customer requirements and recommends solutions that optimize value for the customer.
• Developing innovative solutions to address client needs and where necessary create proof of concept demonstrations.
• Coordinates closely with internal sales team, sales support, and service resources to align solution design with customers’ business requirements. 
• Provide expertise including detailed technical information about solution capabilities and alternative options.
• Meets assigned targets for profitable growth in solution sales.
• Pursue additional business development opportunities within customer firms. Collaborates with sales to ensure these opportunities are effectively covered and advanced. 
• Monitors customer support for technical solutions proposed throughout the sales process and ensures that all customer needs are adequately addressed.
• Engage with customers as a trusted advisor, listening and understanding their challenges and requirements - both technical and business, and clearly articulate and communicate to the sales team.

Qualifications:

• Diploma or Degree in Information Technology, Computer Science, or related field.
• 2-3 years experience in network administration and server management.
• Familiarity with Windows and Linux Operating Systems, SQL Database, and Virtualization.

Additional Information:

• This role may require occasional after-hours support or participation in system upgrades.
• Certifications such as CompTIA A+, CCNA, Network+, or Microsoft Certified.
• Interested candidates are invited to apply for the position by sending their applications to reach us by August 20th, 2024