Job Summary

The Executive Housekeeper is the person responsible for supervising all Housekeeping employees, planning and assigning work duties, training newly recruited employees and performing audits and requisition of supplies, controlling the budget of the department.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 4 years

Job Description/Requirements

The Executive Housekeeper has the authority to suggest staff hiring or discharge and reports to the General Manager or Resident Manager.


DUTIES AND RESPONSABILITIES

  • Maintaining outstanding cleanliness, orderliness and appearance of the entire hotel, including guests rooms, following the company standards and coordinating with the maintenance department.
  • Supervising of all housekeeping employees, suggesting hiring new staff when need arises, evaluating employees in order to upgrade them when openings arise.
  • Preparing the Annual Housekeeping Budget and regular reports for management.
  • Planning the work of the department according to occupancy, distributing regular and special assignments and extra days off.
  • Overlooking the training of apprentices, assigning them to work with experienced help and observing the reports made by the supervisors.
  • Maintaining stock of guests and cleaning supplies, linen and uniforms, organizing regular inventories, as well as the lost-and-found section, being responsible for the items and returning them to the rightful owner.
  • Assisting the purchase department in selecting suppliers for items related to Housekeeping and verifying the consignment of those supplies.
  • Attending and resolving guests complaints.
  • Approving the Functional Manual of the department and organizing on-the-job training, evaluating its effectiveness.
  • Daily inspection of public areas, guests rooms and employee's locker rooms.
  • Daily briefing of supervisors / executives.
  • Strong leadership abilities and organizational skills.
  • Strong operational /technical knowledge.
  • Entrepreneurial approach, out-of-the-box thinking, ability to drive change and look for operational efficiencies and synergies across the network.


REQUIREMENTS, EDUCATION AND EXPERIENCE

  • Successful track record in a similar leadership position.
  • Degree or Diploma in hotel management.
  • Proficiency in computer applications
  • Minimum 4-8 years of experience of which at least 2 to 3 years in similar roles in 4 or 5 stars resorts. 

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