Facilities Coordinator at Absa Bank Limited

JobWebKenya

Admin & Office

Unspecified KSh Confidential
2 months ago

Job Summary

 

Job Description/Requirements

Job Description (adsbygoogle = window.adsbygoogle || []).push({}); Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance.ResponsibilitiesFacilities Repair and Maintenance Attend to facilities (UPSs, HVAC, Gensets, Inverters, Lifts, electric fences, fire suppression systems etc) calls and requests raised from various users across the bank within SLA ensuring minimal disruption to normal business operations and keeping all the stakeholders constantly informed of progress at every stage of progress. Maintain a failure log for all reported faults vis a vis the equipment and associated rectification costs incurredOffer on-phone user support on lighter issues such as trouble shooting and contractor liaison for reported faults.Maintain up to date preventive maintenance plans for various facilities/sites. Coordinate with respective vendors for PM to be carried out on schedule. Log any arising issues from PM exercises in a tracker and follow to closureCoordinate EMI exercises for various sites/facilities as per statutory requirements or as needed. Analyze the reports and log any identified issues. Follow all to closure.Attend to all HD logged calls in a timely manner. Target % closure within SLAFoster good working relationship with various property managers at various bank sites. Offer support in addressing all facilities and premises related issued raised by the property managers at various sites including Westend, Bishops Gate, Diani, ABSA Sports Club and G4S at Supplies complex MSA road Contractual Services Maintenance Management Manage 3rd party relationships for contracted services ensuring service delivery as per the contractual obligations are met. Monitor performance of all contract arrangements in place and provide constant feedback and where applicable MI both ways. Ensure acceptable E2E service levels as per the stated KPI protecting best interests of the bankEnsure quality supply of maintenance services as contracted and within contractual schedule including maintenance services on UPSs, Aircons, Generators, Lifts, Monitoring systems etc. Keep a schedule detailing service type, vendor and timelines Electro-Mechanical Support for Critical Sites/Data Centers Attend to all electro-mechanical facilities support for data centers and critical sites including contract-based routine maintenance services, new installations, and engineering resilience. Scoped sites include Westend, Ngong Data Recovery Site, Bishops Gate Data Centre and BCM site. Manage all facilities contracts related to Data Centers and critical sitesAttend to SNOW logged calls. Monitor and keep the system up to date with latest updatesMaintain liaison with IT on any arising issues related to Data Centers and critical sites and their associated environments. Always observe the set Data Centre access protocols Facilities Management Support to Associate Entities First Assurance Kenya (FAK) – Support FAK in delivery of branch network strategy including: Prepare facilities BQs, analyze tenders and offer technical recommendations.On site job supervisionAttend to any technical issue originating from FA Bank Accommodated Staff & Expatriates Residences – Attend to any facilities issues raised by users on site. Includes maintenance of all items enjoyed by the staff within their package. For installations including generators, inverters, general electrical works and electric fences: Carry out site survey,prepare BQs,analyze tenders and offer technical recommendations,on-site work supervision and handover ABSA Pension Fund – Act as a liaison on all facility management issues with property managers ensuring arising issues are addressed in a timely manner and at reasonable cost. Attend to any issues raised by ABSA Pension Services (BPS). For new installations support in: Carry out site survey,prepare BQs,analyze tenders and offer technical recommendations,on-site work supervision and handover Projects and General Facilities Management Best Practice Conduct site visits to Branches/Head office Departments to take details of proposed works to help in preparation of scope of works and working drawingsCarry out discussions with contractors on proposals for new equipment and repair works to ensure that high quality is achieved at minimum costsAnalyze tenders received through consultants/ procurement and recommend approval/award of works to the most competitive contractorSupervise on-going repair and construction works by regularly visiting the sites allocated to ensure contractor is: Following agreed specificationsAchieving quality workmanshipAdhering to Bank’s approved design guidelinesOn-schedule and there are no delays Customer Service 10% Seek to attend to facilities requests within set SLAsKeep clients posted on with updates on progress for queries raisedConduct regular user and site visits for assessment of ongoing works to ensure quality and integrity of electro-mechanical installationsProactively advising the business on power interruptions, planned maintenance and service on equipment to ensure business continuity with little or no interruption to BAU operations Team & Self Development – 10% Champion the development and embedding of best practice models within the teamContribute to team spirit and team morale, bearing in mind the particular demands placed on colleagues during the periods of leave.Hold service review meeting with other team members to enhance team spirit and proactively participate in other departmental meetingsPut leave plan in place and adhere to mandatory leave requirements as per HR leave policy Planning and Controls – 10% Hold and manage a live record of inventory of bank facilities. Mainly generators, ACs, UPSs, inverters and ATMsKeep record of all newly acquired assets and monitor movement of assetsProvision of proper contractors/ consultants’ details to branch official to ensure proper identification before access is givenMaintain up to date PM schedule for all critical sitesManage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture.Deliver Green Audits/RCSAs and ensure timely closure of all issues raisedEnsure a Green RAG status on ACM capture and upload month on monthRecords Management should be done in line with the existing policies RequirementsTechnical Skills Communication skillsReport writing/presentation skillsLeadership skillsAbility to interpret drawings and contract documentsTechnical skillsOrganizational skill Knowledge Experience & ExpertiseKnowledge of the bank’s products services and policies and or other specialist knowledge required to undertake the role: Clear understanding of Bank’s premises design guidelines, security requirements and Bank’s operational standardsKnowledge of local policy on energy management, NEMA, County bylawsKnowledge of procurement and sourcing of reliable service providers.In-depth understanding of Health and Safety regulations.Clear understanding of tendering procedures. Other requirements specific to the role: Knowledge of Local Authority Building Act and regulationsKnowledge of Law of ContractPC SkillsTraining likely to assist effectiveness in the role and may have been completed prior to undertaking this role:Professional Training being offered at Public Universities e.g. Bachelors degree in Engineering, Energy ManagementApplication Feedback – 17th May *** Education Higher Diplomas: Business, Commerce and Management Studies (Required)

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