Job Summary

We are looking for a self-starter Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

Responsibilities
•    Provide service and customer support during field visits or dispatches
•    Tie workflow to schedule
•    Manage all onsite installation, repair, maintenance and test tasks
•    Diagnose errors or technical problems and determine proper solutions
•    Produce timely and detailed service reports
•    Document processes
•    Operate vehicle in a safely manner and use field automation systems
•    Follow all company’s filed procedures and protocols
•    Cooperate with technical team and share information across the organisation
•    Comprehend customer requirements and make appropriate recommendations/briefings
•    Build positive relationships with customers

Requirements
•    Proven Field Service experience
•    Ability to troubleshoot, test, repair and service technical equipment
•    English literacy
•    Ability to work flexible shifts and to adapt to changing work schedules
•    Familiarity with mobile tools and applications
•    Technical degree or certification

Qualified candidates re required to send their updated CV.

Share Job Post

Log In to apply now

Activate Notifications Stay productive - get the latest updates on Jobs & News
Activate
Deactivate Notifications Stop receiving the latest updates on Jobs & News
Deactivate
Anonymous Employer
Nairobi
| Contract |
KSh Confidential
1mo
Anonymous Employer
Nairobi
| Contract |
KSh Confidential
1mo
Nairobi
| Full Time |
KSh Confidential
1mo
Nairobi
| Full Time |
KSh Confidential
1mo