Food & Beverage Manager - Franchise

Hilton Hotel in East Africa

Food Services & Catering

Hospitality & Hotel KSh Confidential
1 month ago

Job Summary

As a Food and Beverage Manager, you are responsible for managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience. A Food and Beverage Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines.

  • Minimum Qualification:Bachelor
  • Experience Level:Senior level
  • Experience Length:5 years

Job Description/Requirements

Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage all Food and Beverage operations

• Maintain exceptional levels of customer service

• Ensure compliance of brand standards

• Recruit, manage, train and develop the Food and Beverage team

• Manage guest queries in a timely and efficient manner

• Work within budgeted guidelines in relation to Food, Liquor Costs and Payroll

• Set departmental targets and objectives, work schedules, budgets, and policies and procedures

• Develop menus with other members of Food and Beverage team

• Accountable for monthly stock takes

• Carry out annual and mid-year appraisals with Managers under your responsibility

• Evaluate guest satisfaction levels with a focus on continuous improvement

• Ensure communication meetings are conducted and post-meeting minutes generated

• Be environmentally aware

• Assist other departments wherever necessary and maintain good working relationships

• Comply with hotel security, fire regulations and all health and safety legislation


Work Experience

What are we looking for?

A Food and Beverage Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Management and/or supervisory Food and Beverage experience

• Able to meet financial targets

• Ability to comply with all Food and Beverage brand standards

• Ability to work under pressure

• Excellent grooming standards

• Willingness to develop team members and self

• Flexibility to respond to a range of different work situations

• Ability to work on your own or in teams


It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Degree in relevant area

• Passion for delivering exceptional levels of guest service


Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.

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